Refund and Returns Policy

# Refund & Return Policy

Last Updated: May 2026

Welcome to Tokyo Monster Club. We are committed to providing authentic Pokémon cards, sealed products, collectibles, and accessories to collectors and fans worldwide.

Please read our Refund & Return Policy carefully before placing an order.

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# 1. All Sales Policy

Due to the collectible and tamper-sensitive nature of trading card products, all sales are considered final once opened.

This policy helps protect our customers and inventory from fraud, resealed products, pack tampering, and market manipulation.

We do not accept returns or refunds for:

– Opened booster packs
– Opened booster boxes
– Opened Elite Trainer Boxes (ETBs)
– Opened tins or collection boxes
– Opened single card sleeves or packs
– Digital products or gift cards
– Products damaged after delivery
– Buyer’s remorse or change of mind

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# 2. Eligible Returns

We may accept returns only under the following conditions:

– You received the wrong item
– Your order arrived damaged
– The item is defective
– The product was significantly different from the description

To qualify for a return:

– You must contact us within 7 days of delivery
– The item must remain unopened and unused
– Original packaging must be intact
– Proof of purchase is required
– Clear photos/videos of the issue must be provided

Tokyo Monster Club reserves the right to deny any return request that does not meet these conditions.

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# 3. Return Process

To request a return or refund, please contact our support team with:

– Your order number
– Full name
– Description of the issue
– Photos or videos showing the problem

Send requests to:

Email: support@tokyomonsterclub.com

Our team will review your request within 2–5 business days.

Do not send items back without approval.

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# 4. Refunds

If your refund is approved:

– Refunds will be issued to the original payment method
– Processing may take 5–10 business days depending on your bank or payment provider
– Original shipping costs are non-refundable unless the error was our fault

Partial refunds may apply for:

– Returned items not in original condition
– Missing accessories or packaging
– Unauthorized returns

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# 5. Order Cancellations

Orders may be canceled only before shipment.

Once an order has been shipped, it cannot be canceled.

Tokyo Monster Club reserves the right to cancel orders suspected of:

– Fraud
– Reseller abuse
– Chargeback abuse
– Suspicious purchasing activity
– Violations of our store policies

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# 6. Pre-Orders

Pre-order items may be canceled before shipment unless otherwise stated.

Special allocation products, limited releases, and highly demanded Pokémon products may be subject to non-refundable deposits.

Release dates are determined by manufacturers and distributors and may change without notice.

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# 7. Shipping Issues

Tokyo Monster Club is not responsible for:

– Delays caused by customs
– Carrier delays
– Incorrect shipping addresses provided by customers
– Lost packages marked as delivered by the carrier

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the package and contents.

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# 8. Authenticity Guarantee

We guarantee that all Pokémon products sold by Tokyo Monster Club are authentic.

We do not sell counterfeit Pokémon cards or fake merchandise.

If you believe you received a counterfeit item, contact us immediately for investigation.

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# 9. Chargebacks & Fraud Prevention

Fraudulent chargebacks or abuse of our refund system may result in:

– Permanent account bans
– Order cancellations
– Refusal of future service
– Reporting to payment processors or authorities where necessary

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# 10. Contact Information

Tokyo Monster Club

Email: tokyomonsterhub@gmail.com

Thank you for shopping with Tokyo Monster Club and supporting the Pokémon collecting community.